Legal Information

1. Privacy Policy

Maletjane Holiday Resort values your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

  • Personal details (name, email, phone number) provided when booking.
  • Payment details processed securely through our payment partners.
  • Non-identifiable information such as browser type, IP address, and site usage.

How We Use Your Information

  • To confirm and manage bookings.
  • To provide customer support.
  • To send updates, promotions, or resort news (with your consent).
  • To comply with legal and regulatory requirements.

Data Protection

We implement appropriate security measures to protect your personal data. However, no online transmission is 100% secure.

Sharing of Information

We do not sell or rent your personal data. Information may be shared with trusted service providers (such as payment processors) only for purposes of completing your booking.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at info@maletjaneresort.com.

2. Terms of Service

These Terms of Service govern your use of our website and resort services. By booking or using our website, you agree to the following:

Bookings

  • Reservations are confirmed only upon successful payment.
  • Guests must provide accurate details during booking.

Use of Resort Services

  • Guests must follow all resort rules and regulations during their stay.
  • Any damages caused to resort property by guests may result in additional charges.

Liability

  • Maletjane Holiday Resort is not responsible for personal injuries, loss, or damage to personal property during your stay.
  • External services or excursions not operated by us are at guests’ own risk.

Website Use

  • The content of this website is for general information and may change without notice.
  • Unauthorized use of this website may give rise to claims for damages.

3. Cancellation Policy

We understand that travel plans may change. Our cancellation terms are as follows:

  • Cancellations made 7–13 days before check-in: 50% refund.
  • Cancellations made less than 7 days before check-in or no-shows: No refund.

Refunds (if applicable) will be processed within 7–10 business days.

Note: Special promotions, peak season bookings, or non-refundable rates may carry different cancellation terms, which will be clearly stated at the time of booking.